Refund & Return Policy

At Verithea, we believe a beautiful handbag should bring confidence and satisfaction from the moment you receive it. This Return & Refund Policy is designed to make sure you shop with clarity, comfort, and peace of mind.

By placing an order on verithea.com, you acknowledge that you have read and accepted the terms outlined below. Please review this policy carefully before completing your purchase.

1. Return Policy Overview

We offer a generous 60-day return window, giving you plenty of time to decide whether your handbag is the perfect match for your style and needs.

Return Period: 60 days from the delivery date
Refund Processing Time: Up to 8 business days after approval
Restocking Fees: None
Return Shipping Fees: Free
Refund Amount: 100% of the item’s purchase price

All approved returns that meet our conditions qualify for a full refund.

2. 60-Day Return Window

Return requests must be submitted within 60 calendar days from the date your order is delivered.

The delivery date is determined based on the shipping carrier’s tracking confirmation.

Requests submitted after the 60-day period may not be eligible for return.

3. Condition Requirements for Returns

To ensure fairness for all customers, returned handbags must meet the following conditions:

The item must be unused and unworn
No visible signs of wear, stains, odors, or damage
Returned in original condition, including packaging where applicable

Handbags that show signs of use, alteration, or damage cannot be accepted.

4. Items Not Eligible for Return

Returns will not be accepted in the following situations:

Requests made beyond the 60-day return period
Items damaged due to misuse, improper handling, or care
Products missing original components, tags, or accessories

If a return is not approved, we will notify you with a clear explanation.

5. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer support team within 60 days of delivery
Provide your order number and the handbag(s) you wish to return
Wait for return authorization and instructions
Send the item back following the provided guidelines

Returns sent without prior approval may experience delays or rejection.

6. Return Shipping Costs

We are happy to cover return shipping costs for eligible returns.

There are no restocking fees or hidden charges involved.

7. Refund Processing Timeline

Once your return is received and inspected:

Inspection Period: 1–3 business days
Refund Issued: Within 8 business days after approval

The time it takes for funds to appear in your account depends on your payment provider.

8. Refund Method

Refunds are issued to the original payment method used at checkout, including credit cards, debit cards, or digital payment options.

9. Partial Returns

If you return only part of your order, refunds will apply only to the returned handbag(s).

Original shipping fees are non-refundable. No penalties apply for partial returns.

10. Exchanges

At this time, Verithea does not offer direct exchanges.

If you would like a different handbag, size, or color, please return the original item and place a new order.

11. Damaged or Defective Handbags

If your handbag arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos.

We will arrange a replacement or a full refund at no additional cost.

12. Incorrect Items Received

If you receive the wrong handbag, notify our support team as soon as possible. We will correct the issue promptly and ensure you receive the correct item.

13. Refund Delays

If your refund has not appeared within the expected timeframe, please check with your bank or payment provider. You may also contact our support team for assistance.

14. Return Abuse Policy

To maintain fair service for all customers, Verithea reserves the right to limit or deny returns in cases of excessive, abusive, or fraudulent return activity.

15. Customer Support

Our customer support team is always ready to help with return or refund inquiries.

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

16. Policy Updates

Verithea may update this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

17. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Brand Name: Verithea
Website: verithea.com
Email: support@verithea.com
Address: 1837 Tenmile Valley Rd, Tenmile, OR 97481-9744, USA