Cancel/ Change Order

At Verithea, we understand that sometimes plans change, and you may need to make adjustments to your order. Whether it’s changing your mind about a product, updating your shipping address, or canceling the entire order, we strive to make this process as easy as possible for our customers. Below, we’ve outlined the steps and guidelines for canceling or changing your order.

1. Order Cancellation

We offer a 12-hour cancellation window from the time your order is placed. During this time, you can cancel your order and receive a full refund. Once your order has been processed and shipped, cancellations are no longer possible. Here’s how you can cancel your order:

• Before Processing: If your order has not been processed yet (i.e., the items are not yet with the carrier), we can easily cancel the order and issue a full refund to the original payment method. Simply contact us as soon as possible.

• After Processing: If your order has already been processed and is on its way to the carrier, it cannot be canceled. However, we do offer returns once the product is delivered to you. Please refer to our Refund & Return Policy for more details.

To cancel your order, follow these steps:

• Send us an email at support@verithea.com.

• Use the subject line “URGENT: Cancel Order #[Your Order Number]”.

• Include your full name, order number, and confirmation that you wish to cancel the order.

2. Order Changes

If you need to make changes to your order, such as modifying the shipping address or changing product details (e.g., size, color), we ask that you reach out to us within 12 hours of placing the order. If your order has already been processed or shipped, we may not be able to accommodate changes.

• Address Changes: If there is an error with your shipping address, please contact us within the 12-hour window to update the information. After this time, we may not be able to modify your shipping details.

• Product Changes: If you wish to change the product (e.g., switch from one size to another or exchange items), we suggest canceling the order and placing a new one within 12 hours.

Please note that once the order has been processed and is in transit, we are unable to make changes to the items in your order.

3. How to Request a Cancellation or Change

To make sure your request is addressed quickly and efficiently, follow these steps:

1. Send an Email: Contact us at support@verithea.com.

2. Subject Line: In your email, use the subject line:

   • “URGENT: Cancel Order #[Your Order Number]” for cancellations.

   • “URGENT: Change Order #[Your Order Number]” for changes.

3. Provide Order Details: Include your full name, order number, and a clear description of the change you wish to make or confirm your cancellation request. Be sure to include any updated shipping information or changes to the product(s).

Once we receive your email, we’ll do our best to respond within 1 business day. If your order has not yet been processed, we will take immediate action to either cancel or modify the order as requested.

4. Important Notes

• 12-Hour Window: We recommend reaching out to us as soon as possible within the 12-hour window to ensure we can fulfill your request. Orders are processed quickly, so delays in contacting us may make it difficult for us to make changes.

• Once Shipped: Once an order has been processed and shipped, cancellations or changes are no longer possible. However, you can return the product once it arrives, as per our Return & Refund Policy.

• Order Accuracy: Please double-check your order details (including shipping address, product selection, and quantities) before completing your purchase to avoid any mistakes that may require a change or cancellation.

5. How We Handle Refunds

If your order is canceled successfully before processing, we will issue a full refund to your original payment method. If the cancellation request is made after the order has been shipped, you will need to wait for the product to be delivered before initiating a return.

Refunds typically take 3-5 business days to be reflected in your account, depending on your payment method and bank processing times.

6. Contacting Us

Our customer support team is here to assist you with any concerns or questions regarding your order. If you need to cancel or change an order, or if you have any further inquiries, don’t hesitate to reach out. Our team is available Monday – Saturday, from 8:00am to 7:00pm (EST).

• Email: support@verithea.com

• Phone: [Insert Contact Number] (optional)

We’re committed to providing you with a smooth and hassle-free shopping experience, and we will always do our best to assist you.